Terms and Conditions
The website www.ethical-me.co.uk is owned and operated by Ethical Me Limited (“Ethical Me”, “we”, “us”).
When you place an order with us, it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any of these terms and conditions, you should contact us either via the website contact form or by emailing us at “Info@ethical-me.co.uk” before placing an order.
By placing an order through our website, you are making an offer to Ethical Me to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will collect your name, email address, credit/debit card and address details. This information is required to process your request or inform you of acceptance of your order. You may also provide a contact phone number so that we can get in touch if there is a problem.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations for any of the following reasons:
- If the product you ordered is out of stock
- We are unable to authorize your payment
- If it is identified that there is a product description or pricing error
- If customers do not meet any order criteria outlined in the Terms & Conditions
- If we are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, we will contact you either by email or phone. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.
Ethical Me reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Ethical Me website.
Order cancellation
Should you wish to cancel your order prior to despatch, please contact us at Info@ethical-me.co.uk. Please note we can only provide a refund if the notice to cancel is received before the goods have been dispatched.
Product & Description
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions regarding approximate delivery dates/times.
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
Ethical Me reserves the right to amend or change product and/or packaging. Colour finishes and print may differ due to the limitations of printing and reproduction.
Out of Stock Items
We aim to ensure that all items on the website are available and in stock. However, in the event that items are not available for any reason we will immediately fully reimburse you for your purchase.
Company Details
Company Number: 12018443
Registered Address:
15 Royal Gardens
Davenham
Northwich
Cheshire
CW9 8HB
Ethical Me Limited is not VAT registered.
